FAQs

What are the different modes of payment available?

You can use any one of the following payment methods:

  1. Credit Card
  2. Credit card EMI of leading banks
  3. Debit card
  4. Net Banking
  5. Cash on Delivery
  6. Wallets

How can I cancel my order?

Since we ship order as soon as its received cancellation is not allowed for a very limited time frame. Your contact our customer support to cancel order. Cancellation is not allowed if the order has been shipped.

How to raise query/complaint?

Your can contact our support team to raise a query or complaint in any regard. For this go to ‘Support’ option at the bottom right corner of the app and get in touch through whatsapp, call or email.

What can I return?

You may request returns for selected items from Salt and Pepper that are within a return window of 24 hours, except those that are explicitly identified as not returnable. Items are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product listed on the app.

Fruits No
Vegetables No
Baby Care Yes
Beverages Yes
Breakfast Items Yes
Cleaning Essentials Yes
Cooking Delight Yes
Dairy Goodness No
Home Essentials Yes
Milk No
Packaged Food Yes
Snacks Yes
Wellness & Health Yes

 

How to return items?

To return items, visit ‘Support’ section of the app and get in touch with us. Our representative will instruct and a delivery boy would come and pick the item from your doorstep.

What are the return guidelines?

Following are the return guidelines:

  1. Your address and the item that you wish to return must be eligible for return.
  2. If the return is not eligible for Pickup, a Self-Return option will be given.
  3. Product must be intact and in proper condition as assessed by the pickup boy.
  4. Once the return is received, you will receive refund in your wallet.

When will I get my refund?

Once the order is received in our warehouse, the refund will automatically be credited to your wallet balance.

Can my order be replaced?

If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with us. It may take 5-7 business days for replacement in normal circumstances.