FAQs

 FAQ

 

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then please contact us at:

Email:

Call us:

Chat with us in-app under customer service /Need Help section

From 6 am & 10 pm on all days including Sunday to get our immediate help

If you are not satisfied with the resolution provided by us, then please write to our Grievance Officer at —————————

Registration

How do I register?

You can register by clicking on the “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information

 

Are there any charges for registration?

No. Registration on Mandi House is absolutely free.

 

Do I have to necessarily register to shop on MandiHouse ?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in

 

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your Mandi House account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

 

Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one Mandi House account only.

 

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

 

Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for multiple cities.

 

 

 

 

 

Delivery Related

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations)

 

How are the fruits and vegetables packaged?

Fresh fruits and vegetables are handpicked and hand cleaned. We ensure hygienic and careful handling of all our products

 

How are the fruits and vegetables weighed?

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by a maximum of one unit weight depending on the article. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less

 

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

 

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our app once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

 

How much are the delivery charges?

No Delivery Charges its free

 

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

 

What is the minimum order for delivery?

There is no minimum order for delivery

 

Do you do same day delivery?

We do same day delivery provided you place your order before 12 noon on the day you want delivery.

 

What are delivery slots?

Delivery slots are time slots during which you will receive your order.

 

 

 

 

 

 

How can I check availability of next slot before placing order?

The next available slot in which you can order will be displayed on the app when you will order the products

 

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the Mandi App. Please contact our customer support team for any modification of order.

 

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

 

How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

 

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an email as well as ansms about unavailable items before the delivery of your order

 

What You Receive Is What You Pay For ?

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced

 

When and how can I cancel an order?

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the Mandi app.

 

 

Return & Refund

We have a “no questions asked return and refund policy” which entitles all our Customers to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills

 

Return Policy – Time Limits:

  1. Perishable goods: Within 48 hours from the delivery date
  2. Other goods : Within 7 days from the delivery date.

 

 

 

Customer Related

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 6 am to 10 pm. They can be reached at………………………………

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Mandi House. Do write to us ——————-in case of positive or negative feedback

 

How do I raise a claim with customer service for any of the Guarantees – Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

 

 

Will Mandi House ask for sensitive information such as bank account details, PIN number, card number?

Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with Mandi House. If you get any email, call or message from anyone claiming to be from MandiHouse asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.

 

Others

Do you have offline stores?

Yes we have Offline stores

 

I am a corporate/ business. Can I place orders with Mandi House?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at ——————-to know more

 

Is there an expiry date to my wallet credit?

No, there is no expiry date on the reward amount. Once the money is credited to your Mandi House wallet, it stays there till its used

 

How do I check my wallet balance?

You can view your wallet balance and its associated details under “My Wallet” section in “My Accounts” page.