FAQs

FAQ

Kindly check the FAQ below if you are not very familiar with the functioning of this app. If your
query is of urgent nature and is different from the set of questions then please contact us at:
Email: info@mandihouse.co.in
Call us: +917248815111

How do I register?
You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please
provide the information in the form that appears. You can review the terms and conditions, provide
your payment mode details and submit the registration information
Are there any charges for registration?
No. Registration on Mandi House is absolutely free.
Do I have to necessarily register to shop on Mandi House ?
You can surf and add products to the cart without registration but only registered shoppers will be
able to checkout and place orders. Registered members have to be logged in at the time of checking
out the cart, they will be prompted to do so if they are not logged in
Can I have multiple accounts with same mobile number and email id?
Each email address and phone number can be associated with one Mandi House account only.
Can I have multiple accounts for members in my family with different mobile number and email
address but same or common delivery address?
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to
three members in a family can have the same address provided the email address and phone
number associated with the accounts are unique.

Delivery Related
When will I receive my order?

If we are
unable to deliver the order during the specified time duration (this sometimes happens due to
unforeseen situations)
How are the fruits and vegetables packaged?
Fresh fruits and vegetables are handpicked and hand cleaned. We ensure hygienic and careful
handling of all our products
How are the fruits and vegetables weighed?
Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated
weight and price for everything priced by kilogram. At the time of delivery we weigh each item to
determine final price. This could vary by a maximum of one unit weight depending on the article. In
case the weight of the product is lesser than what you ordered, you will pay correspondingly less

How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our app once you log into your account. Click on “My
Account” at the top right hand corner and go to the “Update My Profile” section to change your
delivery address.
How much are the delivery charges?
No Delivery Charges its free
Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery.
What is the minimum order for delivery?
There is no minimum order for delivery

How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the Mandi App.
Please contact our customer support team for any modification of order.
Is it possible to order an item which is out of stock?
No you can only order products which are in stock. We try to ensure availability of all products on
our website however due to supply chain issues sometimes this is not possible
How do I check the current status of my order?
The only way you can check the status of your order is by contacting our customer support team.
How do I check which items were not available from my order? Will someone inform me about the
items unavailable in my order before delivery?
You will receive an email as well as an sms about unavailable items before the delivery of your order
What You Receive Is What You Pay For ?
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any
missing item that is invoiced. As a benefit to our customers, if you are not available at the time of
order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs
to report missing items. This is applicable only for items that are invoiced
When and how can I cancel an order?
You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for
morning slots) by contacting our customer support team or you can also cancel your order from the
Customer Service section on the Mandi app.

Return & Refund
We have a "no questions asked return and refund policy" which entitles all our Customers to return
the product at the time of delivery if due to some reason they are not satisfied with the quality or
freshness of the product. We will take the returned product back with us and issue a credit note for
the value of the return products which will be credited to your account on the Site. This can be used
to pay your subsequent shopping bills
Return Policy – Time Limits:
1. Perishable goods: Within 48 hours from the delivery date
2. Other goods : Within 7 days from the delivery date.

Customer Related
How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 6 am to 11 pm.
They can be reached at +917248815111

How do I raise a claim with customer service for any of the Guarantees – Delivery Guarantee,
Quality Guarantee?
If you face any issues with price, quality or delivery of products we will take every measure to
address the issue and make it up to you. Please contact our customer support team with details or
your order as well as the issue you faced.

I am a corporate/ business. Can I place orders with Mandi House?
Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and
corporates. Please contact as at +917248815111 to know more
Is there an expiry date to my wallet credit?
No, there is no expiry date on the reward amount. Once the money is credited to your Mandi House
wallet, it stays there till its used